Shipping & Returns

Pre-Orders

Pre-order will be available for certain items so you can secure products before they sell out. The pre-order timeframe will vary based on the transit time to our Australian warehouse and is listed on the product information page at time of ordering.

Once your item arrives at our warehouse, we will dispatch immediately via Toll Road Express or Australia Post and you will receive a shipping confirmation email with your tracking information.

For further assistance, please email hello@bbcools.com.

Shipping

Free shipping on all Australian orders over $150. 

Note that all product prices indicated and payments made on this site are in Australian Dollar currency. 
All prices include GST, and other taxes and duty where relevant.

Shipping times

Delivery within Australia: 
Orders are dispatched daily from our Brisbane warehouse, Monday to Friday, business days only.

East Coast (Metro) delivery - please allow 3-5 working days 

Regional and non-East Coast - please allow 7-10 workings days. 

We ship via Australia Post and select couriers. Purchases made on weekends and public holidays will be processed on the following business days.

A tracking number will be sent to you upon dispatch so you’re able to track the delivery of your goods. Please note, orders of multiple items may be shipped in more than one package — In which case two tracking numbers will be advised. 

BB assurance - money-back guarantee

Introducing the BB Assurance. we know you'll love our colourful BBQ covers, but if they don't sizzle the way you hoped, we'll give you a full refund, no questions asked! We're so confident in the quality of our BBQ covers, we guarantee you'll love it or your money back! If you're not 100% satisfied with your purchase, simply return it within 30 days for a full refund. Get ready to add a pop of colour and protection to your BBQ - risk-free! 

Returns Policy

Products can be returned within 30 days of the delivery date for a full refund or exchange. Items must be in their original condition, unused, unaltered, and in the same condition that you received them.

1. To initiate a return, please contact us at hello@bbcools.com with your order number and reason for return.
2. Once your return is initiated, we will provide you with a return shipping label and instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.
4. Once we receive and inspect your return, we will process your refund, and a credit will automatically be applied to your original method of payment. 

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Faulty items 

We offer a 6 month warranty on BB~Cools products caused by manufacturing defects. To obtain a refund for a faulty product, please email hello@bbcools.com with the following details:

Name:

Order number:

Description of fault:

Please attach images of the fault.

We'll assess the fault and respond to you within 2 working days.

Please note, damage caused by misuse will void your warranty. Please ensure you care for your BB by following the care instructions provided.